Frequently Asked Questions
What payment methods do you accept?
We accept most major credit cards including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal.
When will I be charged?
When you place your order, a pending charge will show on your account during processing. Once your order has shipped, this charge will post to your account.
Can I cancel or change my order?
Since orders are processed as quickly as possible, we cannot make any changes to your order once it has been submitted. Keep in mind that we’re not able to cancel orders that include engraved items since they are already processed. Should you need to change or cancel your order, please call us as soon as possible at (786) 503-1828 or email us at: email@example.com and we will make every attempt to honor your request.
Do you offer gift cards?
Yes, coming very soon! If you wish, in the meantime please email us at firstname.lastname@example.org so that we may do our best to accommodate your needs in the meantime.
Can I include a gift receipt?
Absolutely! Simply add your request along with any special notes you’d like included in your order in the gift message field at checkout. Additionally, our team will include a gift receipt with no pricing in the package.
Can you gift wrap my order?
Of course we can! Each order arrives carefully packaged in a custom pouch. If you would like your order gift wrapped, we highly recommend purchasing one of our luxury gift boxes. Keep in mind that unless mentioned in the gift field, the name of the purchaser will be added to a thank you name card. You can add a personalized note in the gift message field at checkout or by emailing email@example.com. We will be happy to accommodate your request.
Where is my order?
We know you are excited to receive your new jewelry, and we try to get every order out as quickly as possible. Once your order has shipped, you will receive a tracking number via email so you can track it.
How long will it take for my order to ship?
The shipping and processing times depend on the item you have purchased. Some pieces are made to order, others might be in stock. Should you need a piece by certain date please add this in notes, with a contact method, and we will contact you to let you know if this is possible.
How do you ship orders?
We use USPS for all orders. We also offer quicker shipping options, please contact us for more information at: firstname.lastname@example.org
How much is shipping?
Shipping is $6.00 for all USA orders under $150.00.All USA orders over $150.00 receive free standard shipping. For orders over $500.00, we provide free shipping with insurance. We also offer quicker shipping options. Most International orders have a shipping cost starting at $12.00, but may vary depending on location and insurance. Please contact us for more information at: email@example.com
Is signature required on shipping? Can you ship to a PO Box?
Shipments do not require a signature upon delivery, unless requested.Sorry, we do not ship to PO Boxes.
Will I be charged duties and taxes?
Only orders shipped within Florida, will be subject to Sales Tax.All other US states do not pay sales tax.For international orders there may be duties and taxes incurred on your shipment that you will be responsible for. We do not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
I received the wrong order, or my piece is defective. What should I do?
Our apologies in advance should this happen! Please email us at firstname.lastname@example.org with your order number and order date. Should the piece be defective, please include a photo of the area in question. We will gladly resolve the issue promptly.
What’s your return policy?
We offer returns or exchanges within 7 days of receipt. Please make sure the return guidelines are met in order for the credit to be applied. In case you missed them: please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. For more information, please visit our Return & Exchange Policy.
When will I receive my refund?
Once we receive your return, it can take up to 7 business days for it to be fully processed. We will be in touch via email with an update on your refund, store credit or replacement.
Are your diamonds conflict free?
Yes! In 2002, a coalition of governments, non-governmental organizations, and the diamond industry established the Kimberley Process to control the export and import of rough diamonds to eliminate the trade in conflict diamonds. We make sure that our suppliers follow these rules, and have ethical practices.
Can Jewelry cause allergies?
Gold might have certain alloys that may cause allergies for peopleallergic to copper, silver or zinc. Keep this in mind if you haveallergies to any of these metals. If a reaction does occur, pleasediscontinue use until spoken to a doctor. As always, please contactus with any questions or concerns at email@example.com
How should I store my Jewelry?
Your jewelry should be kept in a clean and dry place, such as a jewelry box, a case that is fabric lined, jewelry pouch or a ring tray. With your purchase from Splash Jewels, you will receive a special pouch or box that is designed to protect your jewelry. These pouches are a great way to store your jewelry, as they have been designed with that particular piece in mind.Always store each necklace separate. This will help to keep your necklaces from tangling. The best way to store your necklaces is to hang them.
Will Perfume Harm my Jewelry?
Rule of thumb, make it habit for your jewelry to be the last piece you put on before walking out the door. Avoid direct contact with personal care products, hairspray and perfume. Although itwon’t permanently damage your jewelry, these products can get stuck into the crevices and form a film that may make your precious gems and metals look dull and dingy.
Can I wear my Jewelry to the beach or in the water?
At Splash Jewels, we love our beach days, but just like it can harm our skin with too much exposure, it can also damage jewelry over time. Although our pieces are made with the highest quality materials, we highly recommended you remove your jewelry before swimming or bathing. If you do decide to wear jewelry on those sun-filled days, please rinse them with fresh water and pat dry before that sun sets and follow the tips below.
Most of our Sterling Silver is plated in either rhodium (which is made from platinum), or 14kt yellow or rose gold. This gives an extra protection to Sterling Silver. Although our Sterling Silver pieces will not change color, please understand that seawater is very corrosive. This is true for anything that saltwater comes in contact with, time after time. Avoiding seawater when wearing Sterling Silver, or even our Gold pieces is the best option. But If you desire to wear your pieces, be it Sterling Silver, 14kt or 18kt Gold in the ocean, we highly suggest you thoroughly rinse them with fresh water after every ocean-filled day.
Pools and hot tubs have many chemicals that can degrade all jewelry to the point of disintegration. These chemicals can even damage and discolor precious metals like gold and platinum. When Sterling Silver is exposed to chlorine, it is not uncommon for it to tarnish and turn black. If Sterling Silver does get wet, don’t fret! Simply rinse in fresh water and pat dry as quickly as possible.
Additionally, chemicals can erode a gemstone’s polish and finish, so you’ll definitely want to remove your gemstone jewelry before making a Splash this summer. While that won’t happen quickly, if you plan on spending all summer poolside you may want to consider leaving jewelry at home.
A big part of the beach for many is getting that perfect tan. Most lotions and sprays won’t permanently damage your jewelry, however, they will get stuck into the crevices and form a film that may make your precious gems and metals look dull and dingy.
We hope these tips help, and please send us a post card :)